General Policy

In order to create a safe, productive and positive learning environment, and remain in compliance with regulatory and accrediting agencies that provide oversight of the school, International Academy of English has set the following policies and procedures.  Policies and procedures cannot cover every eventuality that may arise therefore, International Academy of English reserves the right to revoke, change, or supplement policies at any time without notice.  Violation of the policies set below may be grounds for suspension or expulsion from the school.

• Register for classes each session and purchase all required textbooks by the 2nd day of every session.  Changing classes is not allowed after the first 2 days of a session.  Bring your textbooks and other necessary materials (i.e. paper, pen or pencil, etc.) to your classes.
• No food or drinks are allowed in the TOEFL computer lab.  Students may not deface any furniture or walls, and should always clean up after themselves.
• Students are not allowed to use any office equipment (i.e. photocopy machines, telephone, etc.) or to enter any unauthorized areas (i.e. Teacher's Lounge etc.) without expressed permission.
• Computers in the student lounge area are available to all current students.  However, students with lab or any course related assignments have a priority to use the computers over those who are using the computers for personal use.  In all cases, using the computers not related to the school’s course work is limited to 20 minutes per person if there are others waiting.  Viewing contents that are sexually explicit, violent or others that may be found offensive to others are strictly prohibited.  Students are not permitted to download any active-X controls or harmful files, or create or modify any of the computer files or programs that would affect the computer system.
• Turn off cell phones, beepers, text messengers, or any other communication devices during your class and while in the TOEFL computer lab.
• Follow your teacher’s instructions and always speak in English while in class.  Speaking other languages may be disruptive and to fellow classmates and your instructor.  Remember, language acquisition can be done only through practice; so please speak only in English.
• Harassment of any form, as well as disruptive or abusive behavior, whether towards fellow students, teachers or any other staff, will be grounds for immediate expulsion from our institution.  International Academy of English has a zero tolerance policy towards any verbal and physical abuse.

Complaint Filing Policy

In order for us to better serve you, we want to hear from you.  In the event you are not satisfied with the school for any reason, you can file a complaint at any time.  The complaint should be made in writing and addressed to the attention of the Office of the Chancellor or by clicking on the following link (attach link to the IAE complaint form) and completing the form. Every effort will be made to investigate your concern(s), and you can expect a timely response and resolution to your concern(s) or complaint(s). If you wish to remain anonymous, do not disclose your name.  However, the letter should contain the following:

• A detailed description of the complaint(s);
• The approximate date(s) that the complaint(s) occurred;
• The name(s) and position(s) of the individual(s) involved.

If a complaint cannot be resolved after exhausting the institution’s procedure, the student may file a complaint with the Bureau of Private Postsecondary & Vocational Education.  The student may contact the Bureau for further details.  Unresolved complaints may be directed to:  Bureau for Private Postsecondary and Vocational Education, 1625 North Market Blvd., Suite S 202, Sacramento, CA 95834, Tel (916) 574-7720 Fax (916) 574-8650

International Academy of English Attendance Policy

International Academy of English (IAE) adheres to a strict attendance policy for all students enrolled with an I-20 Student Eligibility Form.

Students must MAINTAIN 70% attendance in the topic and core classes

• Students who miss more than four days in any one-month period may lose their I-20 Student Eligibility Form issued by IAE.  This may lead to additional legal problems for the student while in the U.S.

• A student’s attendance must be at least 70% to transfer out of IAE to another school, receive a certificate, or go on scheduled breaks.

• Students who do not attend class for more then eight consecutive days will be completed or terminated dependent on the circumstance for not attending.

• Students who do not attend class for more than eight consecutive school days without notifying the school or being eligible for break, will be completed or terminated.

• If IAE terminates a student’s eligibility, the student must apply for reinstatement through USCIS.

• Students will be given a written warning if they fall below 70% attendance during any 4 week -month period. Any infraction will result in the student being terminated and categorized “out of status” when on a written warning.

• IAE reserves the right to terminate any student’s eligibility due to poor class attendance at anytime. Tuition is non-refundable if a student is terminated.

• Students are eligible to take a two-week break from school after being enrolled on a continuous basis for 12 weeks. If enrolled for a 24 weeks continuous period, students are eligible for a 4 week break.

• If a student plans to transfer to another school, IAE must receive a transfer form from the new school within 30 days. The student has 60 days from the time of transfer to begin attending the new school. During this 60-day period, the student is not required by law to be enrolled at IAE. However, a students’ attendance must be in good standing in order to be transferred.

• When a student completes his studies at IAE and plans to return to his/her country, the student has 60 days from the day of completion to leave the U.S.

• Students MUST notify IAE when they will be on break, traveling, transferring to another school, leaving the country, or if they are going to miss class for any reason for more than 1 week. IAE will terminate all records after 30 days if a student does not notify IAE otherwise. 

• If student fails to inform IAE Administration (not a teacher) when taking a break or traveling, there will be a $50.00 re-booking fee.

• Tuition is due on 4th Thursday of their designated payment schedule.  If a student’s tuition is not received by this Thursday deadline a 10% fee will be added to the tuition.

Teachers do not have the authority to make exceptions regarding student attendance. Please do not ask teachers for special treatment in order to fit your schedule.  If you have any concerns regarding these policies, please speak with the Director of Student Services.
*All cases of termination will be evaluated on an individual basis.*

 

Record Keeping Policy

International Academy of English keeps an electronic record of each student’s personal information and transcript from the time the student first registered with the school along with photocopies of student information (passport visa page, photo ID page, and Form I-94, financial certification, enrollment agreement, and Form I-20) on an ongoing basis. Additionally, IAE keeps hard copies of student placement test, rosters, and Individual Student Reports on an ongoing basis.
The student’s electronic or hardcopy data is accessible only to authorized school personnel unless the student requests in writing for the release of his/her information to a person or an entity. 
The student has a right to challenge in writing his/her grade and/or attendance records that are less than 45 days old.  The age of the record will be determined based on the date such challenge letter was received by the administration office.  The student’s grade and/or attendance record - 10 or fewer days old will be investigated relying on your instructor’s recollection and the hardcopies kept.  Any disputed record more than 10 days old but less than 45 days old will rely solely on the hardcopies kept by the school.  IAE endeavors in good faith to be 100% accurate in all of its recordkeeping.

Student Tuition Recovery Fund

The State of California created the student tuition recovery fund (STRF) to relieve or mitigate economic losses suffered by California residents who were students attending schools approved by, or registered to offer Short-term Career Training with the Bureau for Private Postsecondary and Vocational Education (Bureau).
You may be eligible for STRF if you are a California resident, prepaid tuition, paid the STRF fee, and suffered an economic loss as a result of any of the following:
The school closed before the course of instruction was completed.
The school’s failure to pay refunds or charges on behalf of a student to a third party for license fees or any other purpose, or to provide equipment or materials for which a charge was collected within 180 days before the closure of the school.
The school’s failure to pay or reimburse loan proceeds under a federally guaranteed student loan program as required by law or to pay or reimburse proceeds received by the school prior to closure in excess of tuition and other costs.
The school’s breach, or anticipatory breach of the agreement for the course of instruction.
There was a decline in the quality of the course of instruction within 30 days before the school closed, or if the decline began earlier than 30 days prior to closure, a time period of decline determined by the Bureau.
The school committed fraud during the recruitment or enrollment or program participation of the student.
You may also be eligible for STRF if you were a student that was unable to collect a court judgment rendered against the school for violation of the Private Postsecondary and Vocational Education Reform Act of 1989.
You must pay the state-imposed fee for the Student Tuition Recovery Fund (STRF) if all of the following applies to you: 1) You are a student, who is a CA resident and prepays all or part of your tuition either by cash, guaranteed student loans, or personal loans; and: 2) Your total charges are not paid by a third party, such as an employer, government program or other payer, and you have no separate agreement to repay the third party.
You are not eligible for protection from the STRF and you are not required to pay the STRF if either of the following applies: 1) You are not a California resident; 2) Your total charges are paid by a third party, such as an employer, government program or other payer, and you have no separate agreement to repay the third party.